When I cannot get answers or satisfaction, I have a solution. When the automated man keeps telling me he cannot understand me when I punch buttons, I fall back to this tactic. By the way, on a cell phone you can look at the screen and see what buttons/numbers you just entered. Right? When I enter my phone number correctly three times, and am told I entered my number incorrectly, I am soooo annoyed.
Anyway, I dialed the number and chose the option "if you want to cancel service." At this option, there is no menu. A real, live person answers. I live 6 blocks from our new cell tower that was installed after the tornado 14 months ago. My dropped call rate is about 15 times each day. When a call is dropped a dozen times in a 20 minute conversation, I am livid and sometimes don't even try to continue the call by calling back for the twelfth time. I had other complaints about service and the automated man, The retention lady took almost $70 off my bill. I was stunned. I actually just wanted them to fix the automated man's "hearing." I wonder if that will ever happen?
However, I have called to inquire about better rates. I have another deal in the works. Shockingly, I was offered $200! This week, I will make the switch.
This article explains how to save money with certain calls to the right people. I have done all the author says to get discounts. My car insurance doubled last year because of my lack of attention. If it does not go down at my next renewal, I will sadly leave my insurance carrier of the last 20 years. And, I will happily have half the car insurance cost to pay!
Can you share some discounts you have gotten by making one phone call? Asking for a better rate? Complaining about a legitimate problem? Threatening to go elsewhere?